According to Medical News Today, US cases of depression have tripled since the start of COVID-19. Researchers estimate that now more than 1 in 4 adults in the United States are experiencing symptoms of depression.
Mental health is certainly not new and has always been a crucial service, but it’s needed now more than ever.
Millions of Americans deal with mental health problems each and every year. If you’re one of them, then you know that seeking the treatment and help that you need isn’t always simple. From finding the right doctor to waiting for insurance referrals, paying for copays, and taking time off of work to attend your visits, it’s hard to start and maintain a reliable, effective mental healthcare plan.
Luckily, there are innovative new telehealth companies that have hit the scene with one goal of connecting people in need with expert mental health professionals without ever having to leave their homes. Telemedicine companies like Cerebral are making it easier than ever before for Americans to get the help they need to live their lives to the fullest.
When I first heard about Cerebral, I immediately knew that this was a service well worth looking into. So, here’s my complete cerebral telepsychiatry review. I’m breaking down this online mental health platform so you have all the information you need to determine if this is a valuable service for you and your needs.
What is Cerebral?
Cerebral is an online mental health subscription service that connects patients with comprehensive online mental health care from licensed medical professions, providing prescription medications for anxiety, depression, and insomnia.
Where Cerebral stands apart from the pack is in their commitment to not just finding a short-term, quick-fix solution to the problems and symptoms you’re experiencing, but to create a long-term solution that includes evidence-based therapeutic techniques that will set you up for a lifetime of success.
Who Is Cerebral For?
Cerebral is a telehealth service that’s designed to help those who believe they may be experiencing symptoms of anxiety, depression, or insomnia. The comprehensive care model outlined by Cerebral is designed to provide long-term treatment for those who need it.
This service is a great option for those who wish to seek help, but don’t want to go the traditional route, for one reason or another. Whether you don’t want to visit an in-person doctor’s office at this time, you feel shame or embarrassment about seeking treatment, or you simply want to enjoy the convenience that comes with using a telehealth service, Cerebral’s professionals can give you the help that you need and set you up with a long-term sustainable solution for the future.
To be qualified to receive treatment, you must live in one of the states that they currently serve (Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Washington DC, and Wisconsin) and you must be 18 years or older.
Cerebral is NOT a good fit for the following:
- Suicidal ideation
- Substance abuse issues
- Pregnant or nursing
If you fall into one of the above categories, it is recommended that you seek treatment through an approved source. For those in serious, life-threatening emotional distress, the National Suicide Prevention Hotline is available at 1-800-273-8255, or you can text “HOME” to 741-741 for the assistance you need.
If you’re struggling with substance or alcohol abuse, Monument is a great new telehealth resource that can provide you the help you need.
How Does Cerebral Work?
Those who are new to the concept of telehealth might be feeling skeptical about how the whole process works. When it comes to using Cerebral for mental health, it’s really very simple to get started.
Here’s what the process of getting started looks like:
1. Begin by filling out a short online form that will take you through a series of questions regarding your symptoms and how you’re feeling.
2. Choose a subscription plan that’s right for you between their three options. Keep in mind that not all options are available in all states. Each plan offers different levels of care as well as pricing.
3. Next, schedule a virtual visit with one of their licensed providers that works for your schedule. Reviewers mention getting appointments anywhere from a few days to a week from signing up.
4. Attend your appointment and meet with your provider. They’ll help determine your treatment plan and schedule follow-up visits to ensure you’re on track and feeling well. If a prescription is required, they will send one right to your door.
5. Lastly, you’ll get acquainted with your care counselor, a mental health professional who will help you along your journey, periodically checking in with you and your progress and teaching you new skills in the form of mindfulness and grounding.
6. Enjoy easy access to the help you need, when you need it. You will have access to unlimited online messaging with your care providers throughout the duration of your subscription – you are never alone!
What Are The Treatment Plan Options Offered by Cerebral?
Cerebral offers three different subscription options with differing levels of care, however, not all three levels are available in all states. Their core plan, “Medication + Basic Care” is available in all of the states that they offer service in. This is their most basic plan as well as the most popular overall.
Here’s an overview of each plan:
Medication + Basic Care Plan – $45 for your first month, $99 per month thereafter. This plan includes time with a provider who will set you up with a treatment plan and a Care Counselor who will then be your guide throughout the rest of your journey. Your prescribing provider will help you get started with treatment and will be available for follow-up visits to make sure you’re on track, but your Care Counselor will be the one who you meet with on a more frequent basis and will be your main point of contact throughout treatment.
They will work with you through unlimited monthly text and video chats, helping to teach you new skills like meditation, breathing exercises, mindfulness, and grounding exercises as studies show that these techniques in conjunction with medication are the most effective form of treatment for anxiety, depression, and insomnia. If you require a prescription medication, the cost is included with your monthly plan and it will be shipped directly to your door for you.
This is the most popular plan as it provides an affordable, easy to manage way to get the medication and support you need without jumping through hoops or attending multiple doctors’ office visits and trips to the pharmacy.
Medication + Therapy Plan – $339 per month. With this plan, you get everything that’s included in the Medication + Basic Care plan plus you’ll get to choose from a growing list of licensed therapists to be your main point of contact that you will meet with on a weekly basis via video chat.. If for some reason, you don’t mesh with your selection, you’ll have the option to switch. Your licensed therapist will take the place of a Care Counselor, so your provider will be checking in with you directly regarding your medication and treatment plan. They will work collaboratively with your prescribing provider.
Therapy Plan – $259 per month. This plan provides you with access to weekly meetings with a licensed therapist, without meeting with a prescribing provider or having the medication service. This plan is for those who require the benefit of therapy sessions, but don’t require medication as a part of their treatment plan.
*The Therapy Plan and Medication + Therapy Plan are only currently available in the following states: California, Florida, Georgia, New York, Ohio, Pennsylvania, and Texas. However, they are constantly expanding, so if your state isn’t listed currently, there’s a great chance that it will be in the very near future!
What Prescriptions Does Cerebral Offer?
If your provider decides that you need a prescription medication to treat your depression, anxiety, or insomnia, they commonly prescribe an SSRI (Selective Serotonin Reuptake Inhibitor) or SNRI (Serotonin and norepinephrine reuptake inhibitors). These are the typical treatment options you would receive whether you decide to seek treatment in-person or through telepsychiatry.
Cerebral often starts with non-controlled treatment options first. Then, if this is not sufficient for your needs, they will consider the addition of other medications. If a controlled substance is needed, they may refer you to an in-person provider who will be able to take care of that for you. With telemedicine still in its infancy, there are some restrictions regarding what can be prescribed online.
Any medications that you’re prescribed will be the generic version, which will be more cost-effective than the name brand medication, which allows Cerebral to keep their monthly cost low.
Why Choose Cerebral Over Other Telehealth Mental Health Providers?
I am very impressed with Cerebral’s emotional health service. As a company that’s led by mental health professionals, it’s evident that they truly care about their customers and provide world-class service and support for those in need. They hand select their team of board-certified psychiatrists, physicians, and nurse practitioners to make sure they are including the best of the best.
Additionally, their pricing is extremely affordable, especially when compared with the cost of traditional therapy and monthly mental health medications. With their basic plan costing just $49 for the first month and $99 for subsequent months which include your medications delivered to your door and unlimited messaging and virtual consultations, the price is an absolute no-brainer for those in need.
Another attribute that I noted that sets them apart from other online telepsychiatry services is the fact that they specialize in treating insomnia. Although this problem is very common, affecting more than 60 million Americans, not many companies focus on it. It’s refreshing to see a company bring to light such a prevalent and important issue. Many people suffer in silence.
Lastly, they offer appointments quickly, which is not common in the mental health space. Anyone who has ever scheduled an appointment with an in-person specialist will tell you that they likely had to wait a period of time before being able to get in for their first appointment. Cerebral takes pride in offering more availability so that you can get the help you need when you need it, without having to wait for care – that’s one of the best parts about choosing telemedicine.
Reviews of Get Cerebral: What Are Customers Saying Online About This Emotional Telehealth Service
According to Trustpilot.com, there are 81 reviews of Cerebral with an average star-rating of 3.9/5. The majority of the reviews are highly complimentary of the service, with a handful of negative reviews.
Upon reading through the negative reviews, I discovered that most of them had to do with customers wanting to cancel their service, but having trouble contacting someone about cancelling. However, I noted that each of those reviews were responded to by a representative from Cerebral, offering support through their dedicated email address. This shows me that this company cares about the satisfaction of their customers and will go the extra mile to make sure they are satisfied with their service.
Overall, customers are raving about the ease of this service and how they have been able to get the treatment and support they need during a time when they are not able or uncomfortable with attending in-person office visits.
A: Cerebral is not listed as an in-network provider for any insurance providers currently, however, they will help get you reimbursed for their services from your insurance company. If you have health insurance, their team will prepare an invoice for the services you receive from Cerebral which you can then submit to your insurance provider for review. Keep in mind that all insurance plans are different, so be sure to check your coverage for more information on the possibility of coverage or reimbursement. If you have an HSA or FSA program, you can use that to cover your subscription.
A: No, Cerebral subscriptions run on a month-to-month basis, so you can cancel at any time. If you would like to cancel your subscription, you can send an email to [email protected] with your request and they will take care of it for you.
A: Your Provider is your psychiatrist that will do your initial consultation and will help you out with any treatments and medications. You will meet with your Provider periodically, but your Care Counselor will be your main point of contact. Your Care Counselor woll meet with you each month to discuss your treatment, how you’re feeling, and to learn new skills. They will be in direct contact with your Provider to ensure that your treatment is going as planned. Your relationship with your Care Counselor will be more intimate than the one with your Provider based on the frequency of your encounters with each.
A: Not necessarily, some are and others are not. Regardless, all Care Counselors are trained in therapeutic techniques like behavioral adaptation, motivational interviewing, and more. Basically, they function just as a licensed therapist would, but may not have all the credentials. As I mentioned earlier, if for some reason you don’t hit it off with your Care Counselor, you are more than welcome to switch to get another one.
A: Yes! In fact, they encourage you to share your past experiences and diagnoses so that they can get a clear picture of your health and history. They will still evaluate you and recommend a treatment plan based on their own perspective and knowledge.
Concluding Thoughts: Is Cerebral Legit?
After doing plenty of research, I can without a doubt tell you that Cerebral is a legit mental health D2C telehealth platform that is changing the way we seek and obtain care for depression, anxiety, and insomnia. For anyone who is struggling with any one of those issues and would like to find a long-term, effective solution, getcerebral.com may just be the answer you’re looking for.
As far as the cost, I find that it is super affordable, especially when compared to the cost of treatment for those who don’t have insurance or for those who have a high deductible plan. And the fact that you can submit your claims to your HSA or FSA makes it even more lucrative.
The ability to see a medical professional online is the wave of the future. You can see a doctor from the comfort of your own home for all your most common problems. Whether you need yeast infection treatment, birth control, a primary care doctor, or anything in between, there’s a telehealth service out there that’s right for you.
Get the mental and emotional health care you need, when you need it and without the hassle of driving to appointments or filling your prescription at the pharmacy.