September 3

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MDLIVE Telehealth Platform: Quality health care?

Written and reviewed by: Tami Smith - ACE Certified Fitness Trainer. Pre and Postnatal Fitness Specialist. Women's health advocate.

Published by: Fit Healthy Momma

Last Updated: September 3, 2020


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Whether you woke up with a sore throat, you’re dealing with acne, or you need help dealing with anxiety, you can breathe a sigh of relief knowing that you can get the professional medical help you need without having to step foot inside a doctor’s office.

If there’s one thing that the COVID-19 pandemic has shown us is that we can do a lot from home, including visiting the doctor and get prescription medications.

Today I’m reviewing MDLIVE, a telehealth platform that’s changing the way we receive medical care.

Reviews of MDLIVE: What Are Customers Saying Online About mdlive.com?

As reported by TrustPilot, 87% of the reviews for MDLIVE (or mdlive.com) from real customers are excellent, with only a few reported as negative.

After reading all negative reviews, I discovered that they all had to do with people experiencing app glitches that required them to re-explain their symptoms to another provider and to wait for longer than anticipated. However, all reviews were addressed by MDLIVE, which shows a strong sentiment for quality customer service.

In summary, most MDLIVE users are absolutely thrilled with the service they received, stating that convenience and efficiency are unparalleled. Most users agree that this is a much-needed service that saves time, money, and frustration at the doctor’s office.

For many people who are experiencing non-emergent medical conditions, this service has allowed them fast, easy access to professional treatment which has proved to be a real time and money saver.

What is MDLIVE?

MDLIVE is a telehealth platform that provides quality health care from qualified health professionals. It’s a low-cost, convenient alternative to Urgent Care Clinic visits or waiting days to get an appointment with your primary care doctor for non-emergency medical conditions.

This platform allows you access to a real medical doctor on-demand, 24/7, even on weekends and holidays for over 50 different routine health conditions. The platform is easily accessed via their free app and it allows users to skip the hassle and time wasted making a trip to urgent care. MDLIVE doctors can even send a prescription to your pharmacy if it’s deemed medically necessary.

All of the MDLIVE doctors are board-certified and state-licensed, so you can rest assured you’re receiving care from a legitimate medical doctor. The company boasts one of the industry’s highest Net Promotor Score ratings, with 9 out of 10 patients stating they would recommend this service to their friends and family members who need medical attention.

Services Offered: What Do They Treat?

There are four main categories of treatment available through MDLIVE; medical care, dermatology, Therapy, and Psychiatry. 

Some of the most common non-emergency conditions that you can be seen for include the following:

Medical Care

  • Allergies
  • Cold/Flu
  • Constipation
  • Cough
  • Diarrhea
  • Ear Problems
  • Fever
  • Headache
  • Nausea
  • Pink Eye
  • Respiratory Problems
  • Sinus Infections
  • Sore Throat
  • Urinary Tract Infection
  • Vomiting

Dermatology

  • Acne
  • Alopecia
  • Cold Sores
  • Chronic Rashes
  • Eczema
  • Insect Bites
  • Moles
  • Psoriasis
  • Rashes
  • Rosacea
  • Suspicious Spots
  • Warts

Therapy

  • Addictions
  • Anxiety
  • Bipolar Disorder
  • Depression
  • Grief and Loss
  • LGBTQIA Support
  • Life Changes
  • Men's Issues
  • Panic Disorders
  • Parenting Issues
  • Postpartum Depression
  • Relationship Issues
  • Stress Management
  • Trauma & PTSD
  • Women's Issues

Psychiatry

  • Anxiety
  • Bipolar Disorder
  • Depression
  • Grief and Loss
  • Panic Disorders
  • Postpartum Depression
  • Trauma & PTSD

Please keep in mind that this service is meant for non-emergent visits only. If you’re experiencing a life-threatening condition, you must call 9-1-1 or go to your nearest emergency room.

How Does The Process Work?

If you have not yet used a telehealth platform, you may be curious how the whole process works, this is a fairly new concept in the medical field, after all.

Here’s how to get started with MDLIVE to get the medical care you need:

Step 1

Register your account on MDLIVE.com, a secure, HIPPA-compliant website.

Step 2

Request a visit and choose a doctor. You can choose to be seen right then or to schedule an appointment for a later date and time. Furthermore, you can choose which doctor is the right fit for you based on who’s available and able to treat in your state. This can be done from your app or your computer.

Step 3

Request a visit and choose a doctor. You can choose to be seen right then or to schedule an appointment for a later date and time. Furthermore, you can choose which doctor is the right fit for you based on who’s available and able to treat in your state. This can be done from your app or your computer.

How Much Does This Telehealth Service Cost?

The cost associated with receiving treatment from an MDLIVE doctor will depend on your reason for treatment as well as your personal medical insurance coverage. Remember, this service is not a replacement for your medical insurance plan, all claims will be billed to your insurance company and you will be responsible for your copays, coinsurance, and deductible in addition to the consultation fees on MDLIVE.

Here’s what you can expect for pricing:

  • Medical care: $0-82 per visit
  • Dermatology: $0-$75 per visit
  • Therapy: $0-$108
  • Psychiatry: $0-$284

FAQs

Q: When can I start using my MDLIVE account?

A: Once you set up and activate your account, you can start using MDLIVE immediately. Sign up and activation are completely free. If you are required to pay, you will only be asked to provide your credit card information when you visit with a doctor. Once your account is all set up, you can begin to browse MD profiles, check available appointment times, and schedule a visit with the doctor of your choice. If you want to expedite the process, make sure you fill out your medical history profile to better prepare for your visit.

Q: When is MDLIVE available?

A: It’s available 24 hours per day, 7 days a week, including holidays. You can use this convenient service anytime you have a non-emergency medical condition and you are either unable to ee your primary care doctor or your simply prefer the convenience of getting medical care from the comfort of your home.

Q: Where is MDLIVE available?

A: It’s available in all 50 US states. You will be matched with doctors who are fully licensed to provide medical treatment in your home state.

Skip The Walk-In Clinic!

If you’re not too keen on walking into an urgent care center for a sick visit for you or your kids, I don’t blame you! Those places can be a breeding ground for all kinds of illnesses. As someone who has been using telehealth and telemedicine services for the last year or so, I can tell you that you simply cannot beat the convenience of visiting a doctor virtually. Not to mention the time and money saved in the process!

I love the personalized attention you receive and the fact that platforms like MDLIVE make it so you can get the help you need when you need it. You shouldn’t have to wait around for hours or days to get the treatment you need. With just a few clicks, you can be connected with a real, US licensed medical provider who will help get you the treatment, care, and medications you need to feel better as soon as possible.

Whether your child has a fever and you want some peace of mind or you need help getting through a tough life situation, it’s so comforting to know that the help you need and deserve is right there waiting for you.

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