What could be more convenient than your local convenient care or walk-in clinic? I’ll tell you what, getting that same level of expedited, professional treatment online, from the comfort of your own home.

If you haven’t heard yet, you’ll soon hear this: Telemedicine is the wave of the future.

CallonDoc is just one of the many new companies that have taken the medical industry by storm, changing the way we seek medical care. 

But can you really get quality care online? Is CallonDoc legit? I’ll break it all down for you in my complete review of this exciting telehealth service.

Reviews of CallonDoc: What Are Customers Saying Online About This Telehealth Service?

According to Trustpilot, 92% of the reviews for CallonDoc (or callondoc.com) from real customers are excellent, while only a few are negative. In total, there are 313 reviews. The average star rating is 4.8/5 which shows that this company is delivering a high-quality service along with stellar customer support for their patients.

After reading all negative reviews, I found that they all had to do with people complaining about not physically speaking with a doctor. However, each negative comment was directly answered and addresses by CallonDoc support, telling me that they care about the satisfaction their customers have with their service and that they’re willing to make things right.

To sum it up, the vast majority of people who have used this service are absolutely delighted with it, stating the convenience is simply unparalleled. Most who have used this service express a feeling of relief not having to drive to and wait in a doctor’s office, especially when it comes to embarrassing or sensitive medical issues.

For many men and women with medical issues that need to be treated, this company allows them quick access to a professional telehealth service and treatment which is a big life saver. Take a look at what others are saying and keep reading for my in-depth analysis of the brand and their private, discreet service.

a picture of callondoc average customer rating on trustpilot
an image of a happy customer's testimonial
happy customer
satisfied customer reviewing callondoc

What is CallonDoc?

It’s a medical platform that allows you to get the care you need from real, licensed physicians, without ever having to deal with waiting rooms, embarrassment, and wasted time.

Launched in 2017, CallonDoc was a pioneer of the virtual health services world. The idea came to fruition when a group of compassionate, licensed medical professionals decided that virtual healthcare could provide a better, more cost-effective, less time-consuming way for patients to receive the medical attention they need and deserve.

Is it legitimate?

Callondoc.com has been recommended by thousands of patients across the United States. Many patients were easily able to pick up their prescription in under 2 hours, save time and money (in some cases they pay less than going in office) and stay home safe because of COVID-19. Nobody likes germ-infested waiting rooms or taking off work, and this company offers the opportunity to see a doctor remotely, and it works. All of CallOnDoc's online doctors are licensed primary care practitioners currently practicing medicine in the U.S.

an image of the callondoc mobile website
a picture of callon doc's mobile site

Their Online Platform

The platform was designed specifically with the patient in mind, striking the ideal balance between technology and safe healthcare practices. The platform is built on a safe, HIPPA-compliant, data-encrypted infrastructure that ensures your information is safe and protected. 

This innovative platform allows patients to get access to a team of physicians for a variety of reasons. From medical consultations and prescription medications to ear infections and allergies. They can even refer patients out for imaging and lab testing as well as provide refills for existing prescriptions.

How it Works

This telemedicine platform allows patients to consult with experienced doctors and medical professionals from the comfort of their homes.

That means no more searching for a doctor, calling to get an appointment, waiting in the waiting room and again in the exam room, potentially dealing with the anxiety and embarrassment of discussing your problem with a doctor and their nurse, and then waiting at the pharmacy to gather your prescription.

Instead, you can use CallonDoc to get prescription medications, STD testing, lab testing, and more easily and for a variety of health concerns. Here’s how it works:

Their Simple 3 Step Process

Step 1

The process begins with an online consultation where you will select the appropriate condition you need treatment for and answer a few health and pharmacy-related questions.

Step 2

Within two hours of submitting your online consultation information, one of their experienced medical providers will review it to make sure that you get the right treatment and medication (if applicable) for your needs.

Step 3

Once your consultation has been reviewed thoroughly and approved, you will be notified of your course of treatment and a prescription will be sent to your pharmacy if applicable. Then, you’ll go to your pharmacy and pick up your medication as you would any other time.

If you need lab or STD testing, you’ll receive the lab orders, take it to your local lab, and then receive your results online securely within just 2-5 days.

*Please note that CallonDoc does not prescribe certain medications that could be dangerous such as Ambien, clonidine, gabapentin, narcotics, muscle relaxers, or other controlled substances. If you require these medications, you will need to make an appointment with your regular physician.

What Conditions Can You Get Treatment For?

Urgent Care (Sick Visits)

  • Strep
  • Pink Eye
  • Allergies
  • Phone Consult
  • Dermatology (hair, skin, nails conditions)
  • Sinus Infection
  • Oral Herpes
  • Dental Infection
  • Pain Relief
  • Ear Infection
  • URI-Respiratory Infection
  • Nausea/Vomiting
  • Acute Bronchitis
  • Pediatric (Ages 2-17)
  • Oral Thrush

Sexually Transmitted Diseases (STD / STI)

  • Genital Herpes
  • Trich, Chlamydia, Gonorrhea
  • Myco/Ureaplasma
  • Syphilis
  • Gonorrhea
  • Trichomonas
  • Chlamydia
  • Chlamydia/Gonorrhea

Women’s Health

  • Vaginal Yeast Infection
  • Bacterial Vaginosis
  • Urinary Incontinence
  • Sexual Disorder
  • Menstrual Suppression
  • UTI (Urinary Tract Infection)
  • Birth Control

Men's Health

  • Erectile Dysfunction
  • Jock Itch
  • Premature Ejaculation
  • Balanitis
  • Urethritis in Men
  • UTI (Men)


  • General Anxiety
  • Depression
  • Social Anxiety
  • ADHD
  • Panic Disorder

General Medical Conditions

  • Asthma
  • Medication Refill
  • Hypothyroidism
  • Insomnia
  • Migraine
  • Hypertension
  • Diabetes Type 2
  • Weight Loss
  • High Cholesterol
  • Hyperhidrosis


  • Eczema
  • Skin Infection
  • Hair Loss
  • Online Acne Consultation
  • Excessive Sweating
  • Dandruff
  • Psoriasis
  • Stye


  • Motion Sickness
  • Work Clearance/Doctor’s Note

Lab Testing

  • Cholestorol Test
  • Electrolyte and Vitamin
  • Kidney Health
  • Lupus Screening
  • Full Testosterone Panel
  • PSA Prostate Test
  • Urinalysis & Culture
  • Diabetes Test
  • Full Thyroid Panel
  • Liver Health
  • Weight/Fatigue
  • Erectile Dysfunction
  • HIV
  • Female Hormonal Panel
  • Thyroid Test
  • Anemia Panel
  • Annual Physical
  • Serum Testosterone
  • Seman Analysis
  • STD Panel

My Experience As A Patient

As with all the reviews I write, I like to mix in equal parts facts based on the research of the brand with my own personal experience so that you get the full picture and can decide if this service is right for you.

First, I’ll say that the CallonDoc website is very fast and easy to use. In my opinion, there’s nothing more annoying than trying to navigate a slow website, especially when it comes to a site where I’m potentially entering in my personal, private information.

It’s very clear how to get started and includes plenty of options for what kinds of treatment you need. I was particularly excited to see that they also offer pediatric visits as my kids always seem to be coming down with something, particularly as winter approaches here in New England.

I love the variety of options available and that the service is so quick and easy! I also think that the prices are very affordable, especially when compared to a typical doctor’s office visit when using your insurance. Most insurance plans have deductibles and copays which means you could be spending hundreds, even thousands out of pocket.

Is CallonDoc Right For You?

If you’re looking for an easy, convenient, and cost-effective way to get treatment and prescription medications for common ailments and issues, then you’re going to love a few different services than callondoc. Yes, they have great reviews, but we have had much better experiences with the recommendations listed below.

Additionally, if you’re suffering from an embarrassing problem that you’d rather not share with your doctor face-to-face, you can avoid the awkward waiting room and exam room fidgets by taking care of your problem from the comfort of your own home.

Personally, I love that I can get treatment for myself or my children, anytime day or night. So the next time my son gets hit with one of his recurring ear infections or my daughter comes home with pink eye, I know I have a reliable resource to seek professional treatment.

What Do We Recommend?

✔ For sexual health testing, we recommend MyLab Box (see full review here)

✔ For sexual health care (women and men), vaginal health care, and prescription medication we recommend Hello Wisp (see full review here)

✔ For an online personal doctor, we recommend SteadyMD (see full review here)

About the Author
Tami Smith, CPT, Nutritionist

Tami Smith is a certified Nutritionist and an ACE certified fitness trainer, specializing in pre and post-natal fitness. She studied business and earned her bachelor's degree in Business Economics. Tami is a mom of two and women's health advocate. Her passion is to help people live a fit, healthy life through proper nutrition and exercise!

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